TERMS & CONDITIONS

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DEFINITIONS

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The “Seller” is defined as Belsize Cakes. The “Buyer” means the person (legal or natural) who buys the goods. “Goods” is defined as the items to be supplied by the Seller to the Buyer as per online order or bespoke order.

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GENERAL

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These Terms and Conditions shall apply to the sale of the Goods by the Seller to the Buyer to the exclusion of all other terms and conditions referred except where the Seller has agreed to such variation in writing and by way of signature. By ordering from Belsize Cakes you agree to be legally bound by these Terms and Conditions (“Conditions”) and accept that these Conditions may be modified or amended and posted on this website from time to time.

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PRODUCT INFORMATION

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The images on the website are examples of cake designs, cake decorating tools, recipes and tutorials. 

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RETURNS & REFUNDS

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We can only accept returns of new, unused, items in their original packaging if received within 14 days of purchase.  If you've received a faulty product, we offer full exchange or refund if we are notified in writing with picture of the damage within 3 days of the delivery and the product is returned to us and approved for exchange or refund.  All shipping costs for all returns are non-refundable.  

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SHIPPING

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For our products that are posted by post, sometimes due to high demand, increased border measures other countries, or ocassional Royal Mail strikes, our deliveries may take a little longer to reach you.  Please note, we cannot be held accountable for late deliveries that are outside of our control and all shipping costs are non-refundable. 

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COMPLAINTS

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If you wish to make a complaint to us or let us know any concerns after receiving the Goods, please do so in writing. Evidence of any faults, damages or discrepancies should be included. Any refunds will be given entirely at our discretion.

Belsize Cakes is owned by the legal entity WHM Partners UK Ltd.